Patient Rights

Your Rights and Responsibilities

Southern Breast Oncology aligns practices with the the Australian Charter of Healthcare Rights and believes that a genuine partnership between patients and providers is important and together we achieve the best possible outcome in safe and high-quality health care.

 

How to make a referral
Where to find support
Your Rights and Responsibilities
Committed to privacy and confidentiality

Your Rights and Responsibilities 

Access

I have the right to health care

This means:
I can access services to address my healthcare needs and may choose public or private treatment pathways

 

Respect

I have a right to be shown respect, dignity and consideration.

This means:
The care provided shows respect to me and my culture, beliefs, values and personal characteristics.   I show the same respect to my healthcare provider.

Privacy

I have a right to privacy and confidentiality of my personal information.

This means:
My personal privacy is maintained and proper handling of my personal health and other information is assured.

Comment

I have a right to comment on my care and to have my concerns addressed.

This means:
I can provide feedback as a comment, compliment or complaint about my care and have my concerns dealt with properly and promptly.

Safety

I have a right to receive safe and high quality care.

This means:
The right to safe and high-quality care relies in part on clear communication. This means giving your healthcare provider the information they need to treat you, and your provider telling you what you need to know to make decisions about your care.

Communication

I have a right to be informed about services, treatment,options and costs in a clear and open way.

This means:
I receive open, timely and appropriate communication about my health care in a way I can understand and I provide relevant information where I can.

Participation

I have a right to be included in decisions and choices about my care.

This means:
I may join in making decisions and choices about my care and about health service planning.